MigaMATCH User Manual

1. Welcome to MigaMATCH

The platform is available on the web at auto.migamatch.com and as a smartphone app. You can reopen this manual at any time from the "User manual" entry in the menu (and from the Academy page), from the "OPEN THE MANUAL" button at the bottom of every platform email, and from the "Read the MANUAL" link during sign-up, always in your language.

MigaMATCH is a business matching platform: it connects professionals and entrepreneurs who can exchange referrals, clients and opportunities. The engine behind the platform is AIRA©, a proprietary algorithm that analyses thousands of profile combinations and selects for you the people with whom you have the highest probability of generating mutual business.

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2. First access and login

Page: /login

How it works

• Already registered: log in with your email and password. If your address isn't confirmed yet, the page notices on its own and opens the "Your email isn't confirmed yet" panel right there: you type the 8-digit code without leaving the login page, with a button to have it resent.
• First access or forgotten password: request a code, receive an 8-digit numeric code by email, type it into the page and set your password.
• "I already have a code": if you received the code on another device (for example, you read the email on your phone but want to log in from your computer), this shortcut takes you straight to the code-entry screen.
• No account yet: the "Sign up" tab on the same page opens a short form and then asks for the same 8-digit code, sent to the address you typed: you get in only once you have entered it. Until then the password you have just chosen opens nothing — that is not a fault, it is the proof that the address is really yours. You can have the code sent again or leave with "I'll do it later, back to login"; if it does not arrive, what you read below applies.

If the code never arrives or is not accepted

First, check your spam folder: that is where it almost always ends up. If nothing has arrived after a few minutes, do not keep requesting new codes: asking for another one will not change the outcome.

If the code did arrive but the page will not accept it, there are almost always two causes. The first is a digit left out: the code always has 8, and while one is missing the button stays disabled and a counter under the field (“7 of 8 digits”) shows where you are, so you notice before submitting instead of getting a rejection; pasting it from the email always works, even with the spaces the copy drags along. The second is a superseded code: only the latest one you received works, for 60 minutes, so if you requested more than one the earlier ones stop working. The page says “expired” only when the 60 minutes have really passed: a wrong message would send you asking for a new code when rechecking the one you have is enough. If you see “Too many attempts in a short time”, wait a few minutes and try again.

Before writing to us, rule out the most common case: you already have an account and you are signing up again instead of signing in. If your address has been through MigaMATCH before (months ago, or just for one event), filling the form in again does not create a second account, because one email address means one person: that is what keeps your reliability, your matches and your history inside a single profile. The way in is the login page: “Forgot your password or first time here?” → “Get a code by email” sends you the 8-digit code with which you set a new password and enter the profile you already have. The answers you had just filled in are not lost: they stay saved on your profile and update it. And if the password you chose while signing up does not work, that is normal: your account keeps the one it already had, which is exactly why you go in through the code.

If there is no account, or you still cannot get in, at the bottom of the login page you will find “Trouble signing in or first-time access? Email support HERE”: the address you are using may not be the one your account is registered with, and that is not something you can check yourself. Write to us with your first and last name and the address you are trying, and we will sort the access out for you.

If "Let's finish your profile" opens after you log in

If you get in and find a screen that covers the whole dashboard and will not close, this is not an access problem: your email and password worked, you are already inside. It happens when the account was created by a quick sign-up or by registering for a public event, so without the initial profiling: until that is done AIRA has nothing to work with and the dashboard would be empty. A chip tells you how many details are still missing, and the "Complete my profile" button opens the form: you can stop whenever you like, because whatever you fill in stays saved. If you get stuck, "Stuck? We'll help you on WhatsApp" writes to support. Resetting your password changes nothing: what is missing is not the password, it is the profile.

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3. Initial profiling (onboarding)

Page: /onboarding — 16 steps

How it works

In 16 steps the form collects everything AIRA needs to work for you. It opens with the essentials — first name, last name, email and your tax code, which here is optional — then role and sector, biography, the sectors where you have influence, your geographic areas, the size of your network, your reciprocity goals, privacy consents and spoken languages. Only after the Terms and Conditions do you choose your match pace, and we ask for your contact and personal details (phone, home address, date of birth) and your business details (VAT number and company name). You can pick the address from the suggestions or type it yourself, as long as it has street, house number and town or postcode (e.g. "Via Roma 12, Milano"): an address the menu doesn't offer no longer blocks you, and if something is missing the message tells you what — the same rule applies in My Profile. As the Terms and Conditions state, the service is reserved for adults: you must be at least 18. At the end you confirm your email with an 8-digit code and your profile joins the network; if that address already has an account, instead of a confirmation code we offer you the way into the one you already have, because a second profile would do nothing for you.

How AIRA reasons — and how to optimise it

To understand how to improve your profile, you need to know, in broad terms, how AIRA reads it. For every member the algorithm builds two separate "imprints": what you OFFER (your biography and your influence area: the value you bring and the doors you can open) and what you SEEK (the avatar of your ideal client). A match is born by crossing them: your offer is compared with what the other person seeks, and their offer with what you seek. Never offer against offer — that comparison serves one purpose only: to recognise who sells the same thing as you and avoid introducing them to you.

The biography: tell the problem you solve

The biography is not a CV: it is the description of the problem you solve for people and of why you are good at solving it. Why it matters: it is the heaviest part of your "offer" — it is what gets compared with other members' client avatars. How to write it well: concrete and distinctive. A generic bio ("I help companies grow") resembles thousands of others: it produces generic matches and risks making you look interchangeable with people who only resemble you on the surface. Name the problem, the type of client, the result. The "AIRA© Give me a suggestion" button generates a well-structured draft: start from it and make it yours.

The client avatar: aim the radar

Here you describe your ideal client: who they are, what company they run, how much they turn over, what problem they live with. Why it matters: it is your "search" — it gets compared with the bios and networks of the other members, and it is what decides towards whom to aim the radar. How to write it well: specific, with numbers and real examples ("SME entrepreneur with 500 thousand to 10 million turnover, small sales team, struggling to acquire clients predictably" is worth a hundred times "I'm looking for entrepreneurs"). A vague avatar forces the algorithm to guess.

The influence area: where you can interconnect

The most frequent misunderstanding of the whole onboarding. The influence area is not the sector you work in, nor the one where you look for clients: it is the sectors where you know — directly or through an acquaintance — people with decision-making power whom you could introduce to someone. Why it matters: it is the map of the doors you can open, and it weighs both on the matches you receive and on how often you are proposed to others. How to fill it in well: truthfully and completely. Inflating it brings matches you then cannot honour (and disappointing feedback); filling it in halfway hides value you really have. Revisit it every time your network grows.

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4. Your Matches — the main page

Page: / (the first menu item, "Your Matches")

How it is organised

• Active: the matches you are working on right now (to contact, or awaiting feedback).
• Overdue: the matches whose feedback deadline has passed — the red number tells you how many you need to sort out.
• Archive: completed, cancelled or closed matches.

Reading a match card

• Affinity (green circle, as a percentage): how well your profiles complement each other. The higher it is, the greater the potential for exchange.
• Reliability (gold medal): the other person's reputation in the network — see section 8.
• 🎯 "Your Match": AIRA chose this person for you.
• 🌟 "Selected you": you were proposed to someone else — a sign that your profile is attracting interest.
• If you invited that person onto the platform yourself, the card also shows the ⚠️ "YOUR REFERRAL" badge: you might already know them, so in the feedback choose "No, it didn't happen" → "We already know each other" (section 6) to still get the free rematch, without forcing an unnecessary meeting.
• Labels such as Welcome Match (your welcome match), 🔭 Scouting Match, 🎁 the replacement match from a refund or "Requested via Business Radar" (a meeting requested from a showcase) tell you where that match comes from.

The actions on the card

• View Report: opens the full match report (section 5).
• Leave Feedback: tell us how it went (section 6). It must be given even if you never met.
• Postpone: if you are still arranging the meeting, this moves the feedback deadline forward by 1 to 4 weeks, your choice, with no penalty.
• No Response: tells us that the other person is not answering your contact attempts.
• Change match: request a replacement match.
• Book a Call: if the other person has connected their calendar, you book the meeting in one click.

The MigaMATCH promise — and how to read it right

The promise is simple: we will introduce you to the right person. Guaranteed. If a match doesn't convince you — feedback of 3 stars or less, someone who doesn't reply, an off-target profile — that match is replaced free of charge, and then again, until you sit down with the right person.

How effective is it in practice? One time out of two the right person is already at the first meeting; you almost always find them by the second; reaching a third is very rare. And the worst case ever recorded on the platform says it all: one person who never replied and two off-target — and right after, the person with whom that connector built tens of thousands of euros of business. Even on the unluckiest journey, the chain of replacements gets you there.

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5. The Match Report

Opens with "View Report" from every match card

For every match, AIRA generates a personalised report: not a contact sheet, but a genuine working dossier that walks with you before, during and after the meeting. Every section is there for a precise reason — here they are one by one, with the best way to use them.

🎯 15-sec snapshot

The report's opening: the affinity, the reciprocity and the key point about the other person in a few lines. Why it exists: if you only have 15 seconds before the call, these are the 15 seconds that matter. How to use it: reread it on your phone right before joining the call — it's your minimum viable reminder.

👤 The two identities: your match and your profile

The other person's contact card (email, phone, location, network) and, mirrored, how AIRA presented you. From here you start with one click: WhatsApp or email with the icebreaker already loaded, or "Book a call" if your match has shared their calendar. Why it exists: knowing what the other person has read about you removes redundant introductions and tells you what they're expecting. How to use it: check your own profile here: if it no longer represents you, update it and your next reports will improve.

🔎 Their Business Radar showcase

If the other person has a public showcase on the Business Radar, the report (including the one opened from the link) tells you: "This connector chose to be visible and searchable in our BUSINESS RADAR showcase.", with "Open the showcase" (their public page) and "I want a showcase too" (the offer to get one), both in a new window. Why it exists: the showcase tells you first-hand what they solve and who they know, sometimes with a video. How to use it: open it before the call, alongside this report.

📡 RELATIONAL FOOTPRINT© (the radar)

The visual map of how your worlds interlock: in green the sectors where you're looking for someone who can introduce you, in blue the ones where the other person has a network. Where the colours touch, that's where the operational matches are, and the "AIRA reading" explains them to you. Why it exists: two profiles can click on chemistry alone, but business is born where the networks overlap: the radar makes that spot visible. How to use it: bring 1-2 concrete overlaps into the call ("I see you have a network in construction: that's exactly where I'm looking"). On a phone, tap the radar or "Tap to enlarge the radar" to open it full screen and zoom in on the sector labels.

🔁 How you can help each other

Two columns: what your match can give you, and what you can give your match. The badge says the essential: think first about what you can give. Why it exists: networking dies when both sides wait to receive; being the one who opens the flow is the move that unlocks reciprocity. How to use it: before the call, pick one item from the "what you can give" column and prepare it as a concrete offer.

💬 Icebreaker ready

Two messages already written — a WhatsApp version (informal) and an email version (structured, with a subject line) — with the "Copy" button. Why it exists: the most fragile moment of any match is the first contact; a ready-made message removes procrastination. How to use it: personalise one line (people can tell!) and send within 24 hours of the match being delivered. You have 21 days to give feedback: don't spend them waiting.

⚠️ TIPS — the "Networking Disconnect"

A three-minute read on the mistake that kills most calls: treating the other person as a potential customer to sell to. Why it exists: it's statistically the most frequent and most expensive mistake — whoever "closes" instead of "opening" burns the relationship within two weeks. How to use it: open this section before every call, until its principles come naturally.

🎯 Your call Playbook — the four phases

An accordion that splits the meeting into four phases with a timing. They are exactly the phases the AI scorecard will grade you on once the call is over: the report never marks you down for a move it never taught you. Why it exists: a get-to-know call without a structure turns into a pleasant chat that produces nothing — the structure is what turns it into a meeting with an outcome. How to use it: open it five minutes before you join the Zoom, not after.

• Phase 1 · minutes 0-2 — Opening and frame. Ask permission to record, state the structure of the 20/30 minutes, and make it clear you are both there to get results, not to keep each other company. Then the move almost nobody makes: declare up front how you'll rate each other — "4 stars if we find out we genuinely want to help each other and both have the right contacts to do it, 5 if we leave with a concrete commitment and a date. I'm aiming for 5, are you?". Don't move on without an explicit yes: with that yes you have the right to bring the conversation back to the structure whenever you need to.
• Phase 2 · minutes 2-7 — Discovery. Two mandatory questions: who you are and which problem you solve so well, and who your ideal client is in concrete terms (sector, size, problem). A third, optional one, on how much referrals weigh in their work today. One question, then silence. The target is 30% you, 70% them: if you've been talking for more than thirty seconds, stop and ask a question.
• Phase 3 · minutes 7-12 — The leverage. This is the phase that decides the call, and the only one that counts double in the scorecard. See below: it's the one worth really preparing for.
• Phase 4 · minutes 12-20 — Closing and rating. You read the person in front of you from the signals of the first twelve minutes, not from a magic question. Someone who answers with two or three real names on the spot is already ready to swap: go straight to names. Someone who says "I might have a few people, but I wouldn't know how to put it to them" is valuable but untrained: don't push — propose a second call where you map each other's spheres of influence together. Either way, you close with a step and a date.
• Right after — the 30-minute window. The other person leaves the call on a peak of motivation that fades fast. Within half an hour, send them the three key points in their own language, the calendar confirmation of the step you agreed on, and the names you're about to introduce — even just "I have two people in mind, I'll update you by Friday".

🎤 What to bring to the call

Three topics that will work with THIS person, a small-talk hook to break the ice, and AIRA's personalised tips (for this match, not generic lines). Why it exists: the difference between a flat call and a lively one is almost always how well the topics were prepared. How to use it: keep it open during the call, as your outline.

✅ Recommended actions

A practical checklist with deadlines and priorities, to tick off as you go. Why it exists: after a good call, enthusiasm fades within 48 hours; the list turns intentions into tracked steps. How to use it: tick the actions off right inside the report — when you come back, you'll find them where you left them.

📚 Deep dive

The match's complete profile (biography, network, geographic area, company data…) and the full operational brief. Why it exists: the rest of the report is deliberately concise; the full detail lives here, when you need it, without weighing down the read. How to use it: consult it to prepare a second call or a tailored proposal.

⚡ Export & smart actions

Download the PDF, export the report as Markdown for your AI, send the icebreaker, book the call, check the feedback deadline. Why it exists: the report shouldn't stay a page you read once — it's working material to take wherever you work. How to use it: the Markdown export is the doorway into the "AI gym" below.

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6. Feedback — the heart of the system

Opens with "Leave Feedback" from every match card

Honest feedback is the most important thing you can do on MigaMATCH. It is not a courtesy: it is the data AIRA learns from to select for you, the mechanism that protects the network from uncooperative people, and the condition for your refunds. "Kind" but insincere feedback hurts you first: it teaches the algorithm the wrong thing. And the system rewards honesty, not kindness: giving feedback always earns you +5 reliability credits, whatever it says.

How it works

1. Did the meeting happen? Yes / No / Not yet. "Not yet" lets you choose 1 to 4 weeks to postpone by, one week by default; "No, it didn't happen" closes the match (see below).
2. A rating from 1 to 5 stars (if you met).
3. Three follow-up questions (only with 3 stars or less): was the profile truthful? were the contacts relevant? was the person cooperative?
4. Free notes to describe the context.

If the meeting DID happen: how to rate it, item by item

• 5 stars — "Excellent": all three purpose criteria met — dated first step included. Example: "We understood each other instantly, we've already identified one contact each to introduce, and we're speaking again Thursday at 3pm to do it."
• 4 stars — "Good": a solid meeting — genuine intent to collaborate and mutual potential — but no first step agreed with a date yet. The match is still good: no replacement. Example: "A concrete, in-target person; we said we'd talk again, but haven't set a specific commitment yet."
• 3 stars — "Okay": a solid person, a pleasant conversation, but the mutual potential is weak or the intent to collaborate isn't concrete. Example: "Nice chat, but our worlds don't touch: no synergy in sight." From 3 stars down the promise kicks in: your match is replaced.
• 2 stars — "Poor": little genuine interest, one-way listening. Example: "They talked almost entirely about selling me their service; my business got two minutes."
• 1 star — "Terrible": improper behaviour or a profile far from reality. Example: "They presented themselves as a manager with a network of entrepreneurs; none of it was true, and they had no interest in an exchange."

With 3 stars or less, the three follow-up questions open: your answers determine the refund (untruthful profile or uncooperative person ⇒ refund) and both people's scores.

"I found out we are direct competitors" (checkbox above the stars): the meeting revealed you sell the same thing to the same clients. It's nobody's fault, so it replaces the stars instead of adding to them: your ticket is refunded, neither of you is penalised, and AIRA learns not to pair you again. If the stars stayed active, what you told us in good faith could accidentally turn into an unfair penalty.

If the meeting did NOT happen: the reasons, item by item

Some reasons carry a penalty for the other person: for those, you are asked for an explicit confirmation and a short note. Use them honestly — they only protect the network if they are true.

• "We have not agreed on a date yet" — the first entry, and the one to use when the meeting is simply still to come: it does not close the match, it takes you back to "Not yet" and to the 1-to-4-week postponement. No penalty for anyone, the match stays alive.
• "The other party didn't respond" — when you contacted them several times, on different channels and on different days, without a single reply. Example: two WhatsApp messages and one email in a week, never an answer. Ticket refunded; −10 credits for the other party, who is informed.
• "Refused without reason" — when they do reply but dismiss the meeting brusquely or offhandedly, with no valid explanation. Example: "Not interested, don't insist" — without even knowing what it's about. Refund; −10 for the other party.
• "They were rude or unwilling to collaborate" — contact happened, but their attitude made the meeting impossible. Example: they reschedule three times without ever proposing an alternative, or reply rudely. Refund; −5 for the other party; note required.
• "Refused politely with explanation" — a legitimate, explained no. Example: "I'm closing a project; for the next three months I can't take on anything new." Refund; no penalty: declining politely is correct behaviour.
• "We already know each other" — you already know each other well and the meeting would add nothing. Refund; no penalty; AIRA remembers it.
• "I changed my mind" — you are the one backing out. No penalty for anyone, but no refund: the match was valid.
• "I decided not to meet this person" — you have read the profile and choose not to go ahead. There is no event to report here, only a decision, so the note is mandatory: the note is the real reason, the label alone says nothing. No penalty for either of you — the choice is yours, not a failing of theirs — and, if you were the one who spent a credit on this match, it is not returned: you spent it on a choice of your own. This entry exists because, before it, whoever did not want to meet a match had only "Other reason", vague, or a reason that pins the blame on someone who deserves none.
• "The contact details on the card are wrong" — wrong number or email: you simply could not reach the other person. No penalty for either of you, and the credit follows the same rule as the other non-penalising reasons; it tells us there is a detail to fix.
• "Other reason" — for cases that don't fit the entries above: the note is mandatory, because a match closed without a line of explanation teaches nobody anything — not you, not AIRA©. No automatic refund.
• "They are a competitor" — this entry is deliberately blocked before the meeting: working in the same sector doesn't mean selling the same thing, and you can't know without having spoken (that's exactly where supply deals and collaborations are born). The platform offers to postpone by 1 to 4 weeks, your choice, and try the contact; if after the call the overlap is real, use the dedicated checkbox in the "Yes, we met" branch.

When the other person closes the match

When the other party declares that the meeting never happened, the match is cancelled: you receive an email telling you so, and the card — an individual match and a company match alike, in the Archive — opens with a red band reading "Match cancelled", the reason when it is known, and the line that matters: feedback is no longer possible on that match, neither for you nor for whoever closed it. When the reason penalises nobody, the band adds that your Reliability Index is unaffected.

The band never says who cancelled: the same card is also read by whoever has just closed the match, and some cancellations come from the platform rather than from a person. For the same reason the reassurance about your score appears only for the reasons that penalise nobody: better to stay silent than to promise something the ledger would contradict. That way the missing feedback button stops looking like a fault: it is the normal consequence of a closed match, and it costs you nothing.

Deadlines and rules

• You have 21 days from the delivery of the match; as the deadline approaches you get reminders, gathered into a single email that lists every feedback you still owe with its own deadline — not one message per match — and if you move the deadline with «Posticipa», they move with it. Feedback is due even if you never met: a meeting that didn't happen is also information that protects you and everyone else. The deadline only runs while the match is open, though: once it is closed, neither of you can leave feedback any more.
• "Postpone" always works: choose 1 to 4 weeks, with at least 7 full days guaranteed from the moment you click.
• If the deadline passes without feedback your score takes a penalty (see Reliability) and the delivery of new matches stops: while one meeting is still unanswered, sending you others would only waste someone else's time. Raising the pace in Settings does not resume them — the feedback does, and even a late one unblocks everything and recovers part of the score.

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7. Agreements — the commitment you make after the meeting

"Commitments" tab in "Your Matches" · "AGREEMENT" button on every card

Every 5-star meeting should end with a concrete first step and a precise date. Not a vague "let's stay in touch", but something you can write in a calendar: a first referral to make, a meeting in person, sitting in on the other person's sales session to see how they really work, an invitation to an event. What you agreed becomes an agreement: you write it in the platform with the date by which you expect to deliver it, and the other person receives it.

Where to find it

• The "Commitments" tab, in "Your Matches" right after "Active": it gathers the matches where you or the other person still have an open commitment. The red number on the tab counts the verdicts you are holding back.
• The "AGREEMENT" button on the card: it appears on every match where a commitment exists or where you can still write one — even long afterwards, even on a match that has moved to the Archive. The card shows up to two status lines: your commitment with the days left, and the other person's, or the verdict you are being asked for.
• The feedback questionnaire: when you give 5 stars, the last step asks you to write the commitment straight away. If you did not really agree on a concrete step, the "We did not agree on a concrete step" link takes the rating back to 4 stars: that is exactly the difference between a good meeting and an excellent one.

How it works, step by step

1. Write your commitment in the "MY COMMITMENT" tab: what you will do for the other person, and by when. They receive it by email.
2. Keep the counterpart posted with progress notes: each note reaches them and joins a diary you both read. That is where the work becomes visible.
3. Postpone if you need to: from 1 to 4 weeks, as many times as you need, and the counterpart is told. Moving a date is always better than letting it lapse in silence.
4. The question arrives: from the due date onwards the other person can give their verdict; if they do not, after a while we ask them. They too can buy time with "Ask me later".

How an agreement is judged — effort counts, not the result

The reason is simple: a deal can fall through for a thousand reasons that are nobody's fault, while disappearing is a choice. Measuring the result would reward luck; measuring the effort rewards behaviour — the only thing a person really controls.

Along with the verdict you can leave a note for MigaMATCH and declare the business that meeting brought you, if any. Nobody else sees that note or that amount, not even the person who made the commitment: all they receive is the YES or the NO.

The Executor badge

• What it says about you: that you do what you say. It is the recognition of the people who can be counted on after the meeting, not only during it.
• How you earn it: by collecting recognised commitments — YES answers — from different people. The verdict counts, not the promise: a hundred open commitments are worth zero, and that is what makes it impossible to fake. The platform itself tells you how many you still need, on the Reliability page, where the badge stays in view with your count until you earn it.
• It never expires and cannot be lost: a commitment kept stays kept.
• It is visible: it appears on your profile and is read by anyone who gets a match with you, before they even meet you.

When the other side is a company

In matches with a company, reciprocity is already guaranteed by contract, so the company representative is never asked for a verdict and their commitment counts towards no badge. They can, however, write one anyway if they wish: describing what will happen once the connector takes the first step and introduces a potential client. It is optional — «Skip» leaves the rating you have just given untouched — and nobody judges it: it is a gesture that matters in a relationship.

If the verdict never comes

Once the agreement's due date has passed we leave some time, then we ask for the verdict from whoever owes it, with reminders grouped into a single email instead of one per agreement. If the answer still never comes, whoever owed it loses a few reliability credits — and knows in advance, because we say so beforehand, with the date. It is not a punishment for being late: it is the cost of leaving someone without an answer after they worked for you. A late verdict is always accepted, even much later, and recovers part of the points.

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8. Reliability — your reputation

Page: /reliability ("Reliability" in the menu)

How it works

• Everyone starts at 100 credits; the maximum you can reach is 120.
• Every change is tracked in the ledger at the bottom of the page: event, points, date. The ledger is the source that always prevails.
• Penalties have a daily cap: whatever happens, you cannot lose more than 20 credits in a single day.

What makes your score GO UP

What makes it GO DOWN

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9. Potential — what your network is worth

Page: /potential ("Potential" in the menu)

How it works

The page measures your "deposit" inside MigaMATCH: how many profiles in the database are in target with you (affinity ≥ 45%), how many are high priority, and the average affinity of your best reciprocal matches. The band table (Highest, High, and so on) tells you how easy it is to turn each group into business, and further down you find the 20 people with the best scores: these are the people AIRA will introduce you to in the future, once you have Match Credits (you get them by subscribing, by inviting other people for free or by buying them). Each card has an "I want this match" button that explains how to receive it (not shown in the iOS and Android apps). At the bottom of the page the "Discover Network Statistics" link opens the overall network numbers.

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10. Business Radar: who solves it, who can introduce you

Page: /radar ("B2B RADAR", right after "Your Matches": in the bottom bar on your phone, in the side menu on a computer)

The Business Radar gathers the showcases of members and companies in the network: public pages where each one says what problem they solve, for whom, who they know and where they work. You come in with a question, and AIRA shows you who fits, without waiting for your next match. You also get there from the "Go to the RADAR" banner, below the first card in "Your Matches", and from the report of a match who has a showcase.

How to search

• On your first visit you see "The latest showcases" as a list (two columns on a computer), with MigaMATCH client companies first. The radar lights up only after a search: without a question it has no centre.
• Two searches: "I need a solution to my problem (product or service)" finds who can handle it; "I need someone who can refer me to clients" finds people who already deal with the clients you want to reach and are willing to introduce you.
• With "Search with your profile" AIRA starts from your biography and your ideal client: just press "Ask AIRA". If you type in the bar you switch to "Targeted search", where only what you write counts. The "Region" filter narrows the results (it starts at "All of Italy").
• The "AIRA understood" chips show what it read in your request (need, for whom, where, type of search): if it got it wrong, "edit the request".
• On the radar, the closer a dot is to the centre, the better the fit; the slices are sectors and green dots are companies. One click highlights the showcase, a second click opens it. The same results are available as a "List", on the "Map" by province and in your "Favourites" (the star on each showcase); below them, "They don’t do it themselves, but they can open a door for you" gathers people who know someone who can help.
• Above the results and in every showcase, "What do Reliability and Affinity mean?" explains the two numbers: Reliability is how dependable the member is inside MigaMATCH (everyone starts at 100, and it moves with feedback given on time, meetings held and commitments kept: see Reliability); Affinity is how well that showcase answers your search, from 0 to 100%.

The showcase and the meeting

• Each showcase shows what they solve, who they know (the sectors you are looking for are in green), where they work, the video if there is one, and how to share it. If you opened it from a search, at the top you also find "Why it fits you": one line in which AIRA explains why it answers your question in particular (meanwhile you read "AIRA is reading the showcase…"). Opened from the first list or from your favourites, that box is not there: without a question there is nothing to explain.
• "Meet through AIRA (free)", once you confirm, creates a match straight away with its report, within your weekly meeting limit: below the button you see how many you have left. You can add a note (who you want to reach, why meeting you is worth it, what you offer in return) that the other person reads together with your profile. From there it is a match like any other: report, meeting, feedback.
• If you are already matched, the showcase says so ("Already matched") with number and date: if the meeting happened or is in progress there is no meeting button, if it did not happen you can request it again. The button is also absent once you have reached your weekly limit.
• "Send a message (no report)" is always there, even when a meeting cannot be requested: when you send it, the owner receives your name, email and phone number so they can reply.

Network previews: members without a showcase

• In search results, after the showcases and the doors, "Other network profiles that fit your search" shows in grey the members who have no showcase: first name and last-name initial, role, sector, province, what they offer and the fit. Only members who have used MigaMATCH recently appear.
• Opening one shows an anonymous preview: reliability, meetings held, how long they have been in the network, the chart of their area of influence and the biography, where names, companies and contact details are replaced by ###. No photo, links or contacts: the notice at the bottom reminds you that you can meet them through AIRA's automatic matches. A direct contact request to these members will come later.
• You can appear like this too, if you have no live showcase: we told you by email, and you can opt out in Settings. If you recognise yourself in a preview, "If you own this profile, enable your showcase, go here" takes you to the showcase offer (the link is not in the app).

If you have a showcase: the "My showcase" panel

• While your showcase still needs completing, the bar "Your Radar showcase is waiting to be set up" takes you to the panel /radar/mine (from /radar: "My showcase"), with status, expiry, switches, statistics and sharing.
• Publishing. The first time you turn on "Showcase active" we ask for your explicit consent, once only: the showcase is public, also to people who are not registered and to search engines; it can appear on the channels of partners such as Economy; and your contact details stay private: anyone who writes to you through the Radar receives neither your phone number nor your email, you receive their message and contact details by email (with a WhatsApp notice) and decide whether to get back to them. "Clients I work with" is visible only to registered connectors. The first publication requires an active MigaMATCH subscription or Match Credits bought in the Shop. Turning the switch off takes you out of searches immediately; the "Reciprocity" search switch decides whether you also appear to people looking for someone to introduce them.
• Editing. Summary, clients you work with, regions and links are edited on the showcase itself with the pencils (translations are optional). Role, biography, photo and "What they solve" come from your profile: change them there and the showcase updates itself.
• Automatic check. Every time you save, AIRA re-checks the showcase: until the check is over (usually a few seconds) it stays off the Radar, then it publishes itself. If something needs fixing (a contact or personal detail in the text, a promise of guaranteed results, a link that doesn't work, text inconsistent with your profile) it lists the points, each with "Fix it" or "Fix it in your profile".
• Video. Paste a YouTube or Vimeo link: MigaMATCH does not host videos, so you upload it to your YouTube channel ("Unlisted" is fine) or to Vimeo. Landscape, 5 minutes at most. Before filming, open "Your video outline": 7 points in order (a hook, the problem and for whom, who you are, why you solve it better, what else you do, where you work, a happy client), filming tips and a text to copy into your AI so it writes the script for you. With no video, the showcase hides that section. With a Radar PRO showcase the video is instead an interview recorded with the MigaMATCH team: nothing to film and nothing to book; as soon as your showcase can be published (profile completed and subscription active) we contact you to set the day.
• Statistics and sharing. Views, searches you appear in (anonymous: you see the topics, not who searched), contacts, meetings, favourites and deals, month by month. To spread your showcase you have the short link, the QR code (it points to the short link, so its visits are counted separately) and the preview image LinkedIn, WhatsApp and Facebook show with your link.

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11. Events

Page: /events ("Events" in the menu)

How it works

• Events can be online (on Zoom, with a personal link you receive via reminder) or in person.
• Events are suggested to you based on affinity: off-target ones appear at the bottom, greyed out, so you know they exist but don't waste time on them.
• Some events are reserved for members with a subscription; if you have free trials available, an amber badge lets you know.
• On every event you'll find the "Invite Friends" button: if the people you invite sign up to the platform, they are linked to you as their sponsor and you receive free Match Credits.

Events with a paid ticket

• Some in-person events require a ticket. On those cards the button is not “Register” but “BUY THE TICKET” and it takes you to the store: price and the cancellation terms are written under the button. The number of seats left only appears once the room is nearly full: while plenty are still free that number tells you nothing useful, whereas the last few seats are information that really counts. If you don't see it, it simply means there is still room.
• The price you see is always the one in force as you look at it: it can change on a set date, and the card knows. Full room ⇒ “Sold out”; sale not open ⇒ “Sales closed”. Two different things, and the card keeps them apart. The number of seats you see is an indication and can disappear while the ticket is still on sale: the only signal that counts is the button — as long as you can buy, the seat is there.
• A ticket requires a VAT number: it is a business-to-business sale.
• A seat you paid for cannot be lost with one click. If you try to unregister, the platform stops and offers two explicit routes: request a refund or give it up with no refund, behind a second confirmation. Until you choose, the seat stays yours.
• A refund is asked from support, and that is the only route: in Store → MY ORDERS & INVOICES, on every paid order, the “Ask for help” button opens a request about that order in one click; in its place you get the confirmation “Request sent: we will answer by e-mail.”. The terms: 100 % more than 30 days before the event, 50 % between 15 and 30 days, no refund in the last 15 days — the unregister dialog tells you which one applies today. The request is handled by hand by our team: nothing is returned before approval, and if the order was not paid by card the approved amount comes back by bank transfer.
• It is the same request, on two channels. On the web you open a support request and we answer by e-mail; in the app the same button opens the support WhatsApp chat, with your order number already written into the message — nothing to look up. Terms and timings are identical: a refund is decided by a person either way, so asking for one starts a conversation instead of filling in a form.
• Some of these events also offer free entry through a personal gift code, given out by our staff to team members, employees of client companies, or as part of special promotions: it isn't something you buy. If you hold one, redeem it from the banner at the top of this page or the “FREE TICKET” button on the card of the event it belongs to; if you're already signed in, the registration form comes pre-filled with your saved details. The form asks only for what it takes to let you in — first and last name, email, phone, address, plus the privacy and Terms consents: tax code, company name and VAT number are all optional, and if you don't have your tax code to hand, the link “I don’t have my tax code to hand — continue without it” takes you through anyway. A gift entry generates no invoice, so there is nothing to make one out to.

Buying a ticket for someone else

• When the cart holds a single ticket, the checkout asks “Who is this ticket for?”: choose “For me” or “For someone else”. In the second case you give the recipient's email and last name and press “Verify account”: only once it is confirmed can you pay.
• The person receiving the ticket must already have an active MigaMATCH account. This is not an invitation for a stranger: to bring someone onto the platform who isn't there yet, there is another route — the gifted Match Credit.
• The order, the payment and the invoice stay yours; the seat, the confirmation email, the reminders and the entry go to the person you named. If the cart holds anything else — a bundle that also includes a free entry, for instance — the ticket cannot be made out to a third party: buy it on its own.
• The name can be changed later too. In Store → MY ORDERS & INVOICES every paid ticket shows who it is made out to and offers the “Change ticket holder” button, with the same email-and-last-name check. The changes are limited in number — the order tells you how many you have left — and they close shortly before the event, once badges and catering are settled: that date is written on the order too.
• The right to change the name belongs to whoever bought it, not to whoever holds the seat right now: if a ticket was offered to you, you cannot pass it on to a third person yourself — you ask the person who offered it.
• Whoever loses the seat receives an email explaining that the ticket has moved to someone else — not an unregistration message — and stops receiving the reminders. No reliability penalty: they cancelled nothing. Whoever receives it gets the registration confirmation straight away, the reminders, and the name of the person who offered it.

If the ticket was offered to you

• In Store → MY ORDERS & INVOICES you'll find the “Tickets you have received” box: event, date, venue and “Offered by…”. No price and no order details, because that purchase is not yours.
• If you cannot attend, from the Events page you can choose “Give it up with no refund”. The dialog asks twice and says it plainly: the action cannot be undone, and nothing is refunded to you because somebody else paid for the ticket.
• Warn the person who offered it first, and not only out of courtesy: while the seat is still yours, they can put it in someone else's name with one click. If you give it up instead, the seat goes back into general availability, and putting it in a colleague's name then has to go through our support — a much longer way round than a message sent in time.

The Social badge

Attending consistently earns you the Social badge, which says one thing about you: you show up. Any event counts, online or in person, and it arrives on its own once your recent attendances reach the threshold; the Reliability page always tells you how many you are still missing. Unlike the Executor badge, which stays once earned, Social is a snapshot of the last few months: stop turning up and it withdraws on its own, silently, then comes back when you do. Other people read it on your match card and inside the report, before they have even met you.

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12. Academy: learn and earn points

Page: /academy ("Academy" in the menu)

How it works

• Training is organised into paths; each path contains lessons (video, audio, texts, attachments) and each lesson ends with a quiz. You enrol just by opening the path: there is nothing to confirm.
• The first published path is "Come funziona MigaMATCH e ottenere successo con il Passaparola Ingegnerizzato" (how MigaMATCH works, and how to succeed with engineered word of mouth): the full video of the live meeting, with the written summary below it — rules of engagement, how to rate a meeting, how to define your target and your flagship service, how to build a relational archive. More lessons will follow. Path content is in Italian for now, whatever language your interface is set to.
• Lessons unlock in sequence: to open the next one, you must pass the previous lesson's quiz. The quiz can be retaken as many times as you need, and the correct answers appear only after you submit.
• By completing lessons and paths, you unlock Tips — practical advice you can revisit in the dedicated archive — and accumulate points.
• Quiz drafts save themselves: if you close halfway through, your answers are waiting for you.

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13. Invite a Friend: the referral program

Page: /referrals ("Invite a Friend" in the menu)

How it works

• You copy your personal link and send it to whoever you like (WhatsApp, email, however you prefer).
• Anyone who registers through your link is connected to you as their sponsor.
• For every 3 invitees who complete their registration, you receive a free bonus match.
• The table shows you the status of every invitation: registered, pending, profile completed.

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14. Matches Wallet: your Match Credits

Page: /matches-wallet ("Matches Wallet" in the menu)

How it works

• A Match Credit is the "ticket" that entitles you to one match delivery. You earn them through your subscription, through invitations, through refunds, or by buying them in the Shop.
• The four cards sum up the picture: available, used, expired and transferred.
• The statement at the bottom records every movement, like a bank account.
• Every credit has its own expiry date, always written in the statement: that date is the one that counts. For credits granted from today onwards the rule is 180 days for free or gifted ones and roughly two years for the ones you bought, received with your subscription, or got back as a refund. Some credits never expire at all, and the statement marks those with “∞”. Credits already in your wallet may carry windows different from this rule: check the date next to each. You don’t have to keep track yourself: when an expiry date approaches we email you — once well in advance and again as the date gets close — telling you how many credits are about to go and by when.
• Transfer MC: you can hand over Match Credits to another person for one of three reasons — Sale (you agree the price between you), Reciprocity (you repay, at no cost, whoever helped you close a deal) or Gift (nothing expected in return) — and the message the recipient gets changes accordingly. Your first transfers are free: the window tells you how many you have left and, on a free one, the «A GIFT!» banner replaces the Card/PayPal choice — there is nothing to pay and the transfer settles at once. After that a small fee applies on your side, always written out before you confirm: it pays for the service, not for the gesture, which is why the first ones are on us.

If the recipient isn't on MigaMATCH yet

You can transfer a Match Credit to someone who hasn't signed up yet, too: instead of an immediate credit, they receive a personal code (a voucher, with its own expiry) and a redemption link that you send yourself, by email or message — the platform never writes on its own to an address it doesn't know. The credit stays reserved for that person: it's waiting the moment they finish signing up. Your issued-vouchers list also shows when the link has been opened but registration isn't finished yet — after a couple of days it's worth reaching out to the person directly instead of waiting.

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15. Stories

Page: /stories ("Stories" in the menu)

How it works

Stories are short reads — a few minutes each — inspired by real matches in the network, rewritten in a fictionalised form. You'll find them here and at the bottom of the "Your Matches" page.

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16. Shop and Store

Pages: /store (inside the dashboard, "Shop" in the menu) and /shop (public store, no login)

How it works

• Catalogue: the products you can buy — for example single Match Credits, with the credit delivered automatically on payment. If you have an active subscription or reserved conditions, the discounted price appears on its own, with the full price struck through.
• Discount code: the cart summary has a "Have a discount code?" field. Type the code and press "Apply": the promotion's name, a "Discount" line with the amount taken off and the new total appear, along with a "Remove" button to go back to the full price. If you arrive from a promotional link that carries the code, you find it already applied when the cart opens — the green "Code applied:" box with the discount already counted — and you type nothing. Upper case, lower case and stray spaces make no difference. If the code doesn't work, the message tells you what the problem is — expired, not valid for the products in your cart, already used — because each case calls for a different move. One of them clears itself: “You already have an order in progress with this code” means a purchase of yours with the same code is still open — finish it, or try again in a few minutes; there is nothing to raise with support.
• Some codes also connect you to whoever gave them to you: when that happens, the box says so before you pay ("This code will connect you to…"). If you already have a sponsor the line doesn't appear and nothing changes for you: the one you have is never replaced.
• My Orders & Invoices: the history of your purchases, each one labelled with its type — "Purchase", "Subscription" for the first period of your subscription, "Subscription renewal" for the later ones, "Purchase (previous platform)" for what you bought on the platform we used before MigaMATCH, brought across with its invoice so your whole history sits in one place (it is already paid, so it carries no buttons) — with payment status and, for pending orders, the "Complete the payment" and "Cancel" buttons. A note under the tab heading reminds you that invoices are issued within 30 days of the order being registered.
• Your invoices: orders that have documents show an "Invoices" box with the number, the date and "Download PDF" for each one — an order paid in instalments has more than one, and you get them all, not just the latest. The "i" beside the heading explains the tax regime: issued from San Marino to Italy in the electronic SDI format, VAT-exempt and subject to reverse charge, but not delivered digitally — you hand the PDF copy to your accountant yourself. Issuing is automatic: normally the invoice is there the morning after payment, and the 30 days are the outer limit, not the usual wait. When it is issued we e-mail you about it, with the link to open it, so you do not have to keep checking. Until the document exists the row says "Invoice on its way", or "No invoice" when the order carries none, for instance if you gave no tax code or VAT number.
• Credit notes: when an order is cancelled or refunded after its invoice was issued, that document has to be put right, and it can happen in one of two ways. If we issue a credit note, a "Credit notes" box appears below the invoices with the number, the date, the amount taken off — and the invoice it adjusts, when we can point you to it — each with its own "Download PDF"; we normally e-mail you about it too, with the link to this same tab, but if you find a note without having received anything, you have missed nothing. If instead the invoice is annulled, no credit note is created and the annulled invoice disappears from the list along with its "Download PDF": if you need a copy of that document, ask us for it with "Ask for help". If only part of the money came back the note is partial — it is worth the amount returned, not the whole invoice — so the original document stays true for what you actually paid. A credit note is a tax document and is not the money: it reduces the amount of the invoice, and you hand both to your accountant; whether anything is paid back is decided and done by a person, and you ask for it with "Ask for help" on the order.
• "Ask for help" sits beside every invoice and on every paid order, invoices or not: one click opens a request that goes straight to a person, you get a confirmation e-mail, and the button is replaced by "Request sent: we will answer by e-mail.". On that same order, or that same invoice, you get one request per day: clicking again — after reloading the page, say — opens no second ticket and sends no second e-mail, because asking the same thing twice slows the answer down instead of speeding it up; on another order, or the next day, it works as usual. It is also where you ask for a refund. If a PDF cannot be downloaded, "Download PDF" stays where it is, grey and disabled, and says why — "PDF not available: ask us and we will send it to you.": a document we do not show you and a document that does not exist look the same to whoever is looking for it.
• If you bought an event ticket, "My Orders & Invoices" also shows who it is made out to and lets you change that; and if a ticket was offered to you, the "Tickets you have received" box appears. How a ticket is put in someone else's name is explained under Events.
• In the internal store, your billing details are prefilled from your profile.
• You can pay by card, PayPal or bank transfer: with card or PayPal, payment happens on the provider's secure pages, never inside MigaMATCH.
• Choosing "Pay by bank transfer" shows the IBAN, account holder and payment reference right on screen (with a copy button): you make the transfer yourself from your bank, and the order stays on hold for a few business days until we confirm the payment.
• Paying in instalments: some products, such as MigaMATCH Omnia, can also be paid in three instalments. The checkout shows the schedule with the real dates ("Today", the next two dates and the "Total") and a single button, "Pay the first instalment: card or SEPA debit"; to proceed you tick the authorisation for the following instalments to be charged automatically to the same payment method, so you know from the start when each charge will happen. When you come back you see "First instalment received" (with SEPA debit the confirmation can take a few days) or "Payment cancelled", in which case nothing has been charged. An instalment product goes in the cart on its own: buy anything else in a separate order.
• "Your MigaMATCH Omnia": if you have MigaMATCH Omnia, a card in My Orders & Invoices tells you until when it is valid and when it renews, at what amount: the price stays locked even if the list price goes up. If you pay with Stripe, the payment method stays securely saved for the annual renewal, and the checkout tells you so before you pay; we notify you 30 and 15 days before expiry. "Cancel" up to 15 days before expiry stops this renewal; after that, the button becomes "Cancel from next year" and the cancellation applies from the following year. You can take it back with "Withdraw the cancellation". The card also shows when a renewal is in progress or when automatic renewal is switched off.

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17. Subscription

Page: /subscription ("Subscription" in the menu)

How it works

• The page presents the offers available to you: they vary with your profile and your plan (users without a plan see the entry promotions; users with one see their active plan and its management).
• Without an active plan the flow of matches shrinks to a minimum: at most 1 match a month, and only if someone else picks you — which is why the match pace in Settings stays locked until you subscribe. With a plan the pace is yours again, up to 20 matches a week, and you are also introduced to subscribed companies and members: whoever has invested in the network is also the one with the most reason to do business with you.
• When the flow stops, a window tells you there and then, and explains why results grow with the number of meetings: the more you have, the better AIRA understands who you really need to meet. From there you can activate a plan or press "CONTACT ME": the window answers "✓ We will call you by the next working day" and there is nothing else to do: we call you, and pressing it twice does not produce two calls. As long as you hold purchased Match Credits (not earned or gifted ones) the flow does not stop: someone who buys is a customer just like a subscriber.
• Before the payment page you fill in your billing details: first and last name, "Mobile phone", "Billing address" — which you must pick from the suggestions, an address you only typed is not accepted — and your tax code, or "VAT number" and "Company name" if you buy as a business — and only then do "SDI code (optional)" and "Certified email — PEC (optional)" also appear, which you can leave empty: a San Marino invoice is issued on the VAT number alone, and we collect them only for future convenience; then you accept the privacy policy and the Terms and Conditions. It is the same checkout as the Shop, with the fields already pre-filled from your profile. Your account email is shown but not editable: the purchase is always filed under it.
• With an active plan you'll find "Change plan", "Manage payment method" to update your card on your own, plus the cancellation flow.
• "Change plan" works on the same subscription: you never start a second one, you are never left uncovered, and you are not asked for your billing details again. Moving to a more expensive plan is immediate — the days you have not used are credited, a new full period starts at once, the payment is taken from the card already on file, and the new match allowance applies from that moment; if the card declines, nothing changes and we ask you to update your payment method. Moving to a cheaper plan is scheduled for your renewal, and until then the page says so: "Switch to … scheduled for …".
• Changing plan yourself works for subscriptions paid by card: if yours is managed some other way, write to us and we will sort it out.
• Companies have a dedicated card. If you are the Referral Director of an active company you can activate the Company plan right away, monthly or annual ("Activate the Company plan"): it is for businesses only, so the purchase is invoiced to the company and a VAT number is required. In every other case the application stands as before — subject to selection, with a call with a consultant.
• Every plan shows its features and, where available, a presentation video.

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18. My Profile

Page: /profile ("My Profile" link at the bottom of the menu)

How it works

• The profile is organised into collapsible sections: personal details, Strategic Interest Sectors, company details, profiling, influence areas, network, motivations, consents.
• Each section saves independently: you edit only what you need, without going back through the whole form.
• At the top you'll find your matching type, always visible, saved instantly.
• In "Personal Information" you can upload your photo ("Upload a photo") and crop it square: it appears on match cards, in reports and on the Business Radar, so that people who receive your name see your face first.

Strategic Interest Sectors: where you look for the people who introduce you

Here you pick up to 6 sectors, and they are the sectors where you are looking for bridge people: not your clients, but whoever can introduce you to them. They are the mirror image of your influence area — there you declare the doors you can open, here the ones you would like opened for you — and they light up in green on the report radar. Why this is not “what you are looking for”: your ideal client is not a sector but a description, and it lives entirely in the “What are you looking for” field (the client avatar); mixing up the two fields is the fastest way to get off-target matches. Benefits: keeping them apart lets AIRA know both who you want to be introduced by and who you want to reach.

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19. Settings

Page: /settings ("Settings" in the menu)

How it works

• Match pace: a slider running from pause (on holiday? too many open matches?) up to 20 matches per week. The pause lasts 30 days and also stops promotional communications: only service messages continue, about what you already have in progress. When it expires, deliveries resume automatically at 1 match per month, and you can change the pace or pause again whenever you like.
• When the slider is not enough: without an active subscription it is locked, because the free plan is capped at 1 match a month; and if you have overdue feedback, deliveries stay suspended until you leave it, so raising the limit does not resume them. In both cases a box under the slider explains it, with the link to put it right.
• Deliveries suspended: a rare case, and a different one from the pause. If the platform has suspended your deliveries, the slider stays pinned to “Paused” and cannot be saved: a box reading “Deliveries suspended” tells you so, with no date: this is not a timed pause and it does not restart on its own. It is lifted by writing to support.
• Pause on request too: you don't have to come here for it. Tell support you are travelling, on holiday or simply too busy right now, and we offer to set the pause for you; confirm, and we set it, with an email that leaves you the link to change it.
• Language: Italian, English, German, Spanish and French. The choice applies to the interface and to what you receive: emails and WhatsApp messages arrive in the language you set here (a few less frequent messages are not translated yet: those arrive in Italian). If you had already chosen yours and your messages still arrive in Italian, select it once more: the preference used to stay on your device, now it is saved to your account.
• Email preferences: choose which communications to receive.
• WhatsApp communications: a single switch which, when off, silences every WhatsApp message from the platform. The same switch also goes off if you reply STOP to one of our WhatsApp messages, without coming here; to turn it back on you return to this page, or use the link in the confirmation email. Emails are untouched: they carry their own unsubscribe link.
• Business Radar: the switch "Show me as a preview in the Business Radar" decides whether you can appear as an anonymous preview in Radar searches. Turned off, the preview disappears at once. It is not shown if you have a live showcase, because there you appear with that.
• At the bottom: a link to your profile and unsubscribing from the service, usually with 14 days to change your mind (see Unsubscribing and personal data).

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20. Support, privacy and unsubscribing

How to reach us

• The "Support" page: open it from the menu or from the "Support" button always visible at the bottom right of the dashboard; it brings together every channel below.
• "Open a request": pick a topic. For how the platform works (matches, reports, feedback), login and password, profile, events, Academy, pausing or match pace, our WhatsApp assistant answers right away, with the message already written; if needed, it passes the request to an operator. For correcting your data, invoices, payments and refunds, subscription and cancellation, a problem with a connector or a company, duplicate accounts, privacy, an app bug or a complaint, write a subject and a message: a new ticket opens for an operator, with its own number ("Ticket T-1234") and a confirmation email. Up to 5 requests a day.
• "Your conversations": one row per ticket, open or closed, with its number, status ("Open", "Waiting for you", "Closed") and dates. An operator's emails end with the ticket number, and on WhatsApp you find it in an operator's first message: quote it if you write to us again.
• "Chat on WhatsApp": technical support runs through our Chatbot on WhatsApp, which escalates the request to a human operator when it considers it appropriate.
• "Have your say": the card on the Support page and the light-blue button at the bottom right open the same form for suggestions, criticism and advice about the platform.
• Community: the blue button takes you to the connectors' Telegram group.
• Email: support@migamatch.com always works too.
• Hours: on email and WhatsApp our assistant answers straight away; when a conversation is handed to a colleague, the team works on weekdays during office hours (Italian time). Outside those hours we tell you when you will be contacted — for example "from Monday morning" — rather than promising a "shortly" we could not keep.

Unsubscribing and personal data

• You can unsubscribe on your own from Settings ("Unsubscribe me"). The platform first explains the consequences and asks for an explicit confirmation; on the last screen you also find the alternative "Pause for 30 days". You can make the same request from the popup that asks you to complete your profile.
• If you cannot log in, there is a no-login route: the public page auto.migamatch.com/disiscrivimi. Enter your email and receive a confirmation link valid for 24 hours: confirming from your own mailbox is the proof that it's really you.
• Your account closes 14 days after the request, not straight away. You immediately receive an email with the closing date and buttons to cancel: stay as before, cancel and pause for 30 days, consider a 2-month subscription trial, or start again from the Academy or the mentorship sessions in Events; with a Business or Enterprise subscription you can also ask for a call with the team. Each button opens a page where you confirm with one click (you may be asked to log in first). If you log back in to the dashboard during those days, a bar at the top lets you cancel in the same way.
• During the 14 days you receive no new matches and no promotional or match messages; invoices, receipts, refunds, verification codes and support replies still arrive. Matches in progress get 2 extra weeks for feedback, with no penalty; if the account closes they are cancelled and the other person gets their credit back.
• Exceptions: if you choose "Privacy reasons" as your reason, your data is erased immediately, with no waiting period. The same applies if you never completed your profile and never received a match: in that case the unsubscribe is immediate. If you choose "I'm not good at networking" instead, we point you to the Academy (and, if you have a subscription, to a call with the team).
• If you'd rather just stop receiving marketing emails without closing your account, the same page offers the soft option: marketing consents switched off, account intact. And if all you need is a temporary break, the pause stops matches and promotions for 30 days.
• If you never completed your profile, after months of invitations with no reply we close the registration ourselves, with the same effect as the unsubscription described above. It never comes as a surprise: the last email announces it in advance, and simply completing your profile prevents it (anyone with an active purchase is always excluded). Why: a profile that was never filled in cannot receive matches, and keeping it open would only mean holding on to your data and writing to you without giving you anything back.
• When the account closes, your personal data is anonymised, any open matches are cancelled and your remaining Match Credits are lost. Your email becomes free again: you can sign up again, starting from zero.

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